Returns

Can I return or exchange my order?

Absolutely, simply email hello@nobudog.com.au to start a return or an exchange.

⭐ Must be returned to us within 30 days

⭐ Products must be unopened and in the original packaging

⭐ Dog treats and gift cards are not eligble for returns or exchanges

How long does it take for a refund to be issued?

Once we receive your order, returns or exchanges will be processed within a couple of days.

Are delivery charges refundable?

Unfotuntely no. Delivery charges for returns or exchanges are not covered by Nobu Dog.

What happens if the product is faulty?

We want you to be as happy as possible with your order and offer a 30 day warranty for all dog accessories (excludes excessive wear and tear or rough play). If you find that your product is fauly please contact our customer service team and we will organise the next steps for you.